Introduction
AllDay Services Inc. ("AllDay Services," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, products, and services.
Please read this policy carefully. By using our services, you consent to the data practices described here. If you do not agree, please do not use our services.
Our Privacy Promise: We collect only what we need, use it only for the purposes described, and never sell your personal information to advertisers or data brokers.
Data We Collect
We collect information in the following categories:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, date of birth | Account setup, identity verification |
| Contact Data | Email, phone, address | Service delivery, billing, support |
| Financial Data | Payment card (tokenized), bank account | Processing payments |
| Technical Data | IP address, device type, browser | Network management, security |
| Usage Data | Bandwidth usage, connection times | Service optimization, billing accuracy |
| Communications | Support calls (logged), emails | Quality assurance, dispute resolution |
We do not collect or inspect the content of your internet traffic, websites you visit, or the substance of your private communications.
How We Collect Your Data
We collect information through:
- Direct interactions: When you sign up, contact support, fill out forms, or call us
- Automated technologies: Cookies, log files, and network monitoring tools on our systems
- Service delivery: Technical data generated when you use our internet service
- Third parties: Credit reporting agencies (for identity/fraud checks), payment processors
How We Use Your Data
We use your personal information to:
- Provide, maintain, and improve our internet and related services
- Process payments, issue invoices, and manage your account
- Respond to support requests and resolve technical issues
- Send service-related communications (outage notices, billing alerts)
- Detect and prevent fraud, abuse, and security threats
- Comply with legal obligations and regulatory requirements
- Send promotional communications — only with your consent, and only if you haven't opted out
We do not use your data for automated decision-making that has a significant legal effect on you without human review.
Sharing Your Data
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
- Service providers: Trusted vendors who perform functions on our behalf (payment processors, cloud infrastructure, SMS providers) under strict data processing agreements
- Legal requirements: If required by law, subpoena, court order, or government request
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you
- Safety: To protect the rights, property, or safety of AllDay Services, our customers, or the public
All third-party service providers are contractually required to use your data only as directed by us and to maintain appropriate security standards.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. Types of cookies we use:
- Essential cookies: Required for the website to function (login sessions, security). Cannot be disabled.
- Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). Anonymized.
- Preference cookies: Remember your settings and preferences.
You can control non-essential cookies through your browser settings. Note that disabling cookies may affect website functionality. We do not use tracking cookies for advertising purposes.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account data: Retained for the duration of your service plus 3 years
- Billing records: Retained for 7 years per tax and accounting requirements
- Support communications: Retained for 2 years
- Network logs: Retained for 90 days unless required longer for legal purposes
After the applicable retention period, data is securely deleted or anonymized.
Your Privacy Rights
Depending on your state of residence, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Opt-out: Opt out of marketing communications at any time
- Portability: Receive your data in a structured, machine-readable format
- Non-discrimination: We will not discriminate against you for exercising your privacy rights
To exercise any of these rights, contact us at (888) 202-3602 or through our contact form. We will respond within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will promptly delete it.
If you believe we may have collected information from a child, please contact us immediately at (888) 202-3602.
Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- TLS/SSL encryption for all data transmission
- AES-256 encryption for stored sensitive data
- Access controls and least-privilege principles for staff
- Regular security audits and vulnerability assessments
- Incident response procedures
While we take security seriously, no method of transmission over the internet is 100% secure. In the event of a data breach affecting your rights or freedoms, we will notify you as required by applicable law.
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on our website at least 14 days before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.
Contact Us
For privacy-related questions, requests, or concerns, please contact us:
- Phone: (888) 202-3602 — Available 24/7
- Mail: AllDay Services Inc., Attn: Privacy, 10808 Capri Dr, McKinney, TX 75072
- Web: Submit a Request