Frequently Asked Questions

None whatsoever. Our representatives clearly explain every charge before you sign up. The price you're quoted is the price you pay — including all taxes and fees. We've built our reputation on this promise.

Your billing cycle starts on the day your service activates. You'll receive an invoice via email each month and can set up autopay for peace of mind.

We accept all major credit and debit cards, ACH bank transfers, and autopay. You can manage payment methods through your account portal or by calling our team.

Our plans range from 100 Mbps all the way up to 10 Gbps. Whether you're a light browser or running a multi-location enterprise, we have a plan matched to your needs.

We design our network with significant capacity headroom so that peak-hour slowdowns are minimized. Our residential plans are on shared infrastructure, but we actively monitor and upgrade capacity to maintain consistent speeds.

No data caps. All our plans include unlimited data. Stream, game, work from home, and video call as much as you need without worrying about hitting a limit.

Absolutely not. We don't believe in trapping customers with annual contracts. All plans are month-to-month. You're free to upgrade, downgrade, or cancel at any time with no penalty.

Yes — you can change your plan at any time through your account portal or by calling us. Upgrades typically take effect within 24 hours. Downgrades take effect at the next billing cycle.

Call us or submit a cancellation request in your account portal. There are no cancellation fees. We'd love the chance to understand why and see if we can make things right first.

Once your order is confirmed, we dispatch a certified AllDay Services technician to your address. They handle everything from router placement to signal testing and leave your space clean. Most installs are done in under two hours.

Typical residential installations take 1–2 hours. Business or fiber installations may take 2–4 hours depending on the size of the premises. Our team will give you a precise time window when booking.

Same-day installation is available in most service areas, subject to technician availability. Call us at (888) 202-3602 to check same-day options in your area.

Our support team is available 24 hours a day, 7 days a week, 365 days a year. Whether it's a Sunday at midnight or a holiday afternoon, a real person will answer your call.

First, restart your router by unplugging it for 30 seconds. If the issue persists, call us at (888) 202-3602. Our team will diagnose remotely and, if needed, dispatch a technician — often the same day.